The APC service time remaining is calculated in 1000 of time ticks. the calculation is as follows.
The Time remaining threshold is currently showing a Value of 342.00 Time Ticks.
APC UPS Time Remaining Value for N-Able
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Category Archives: n-able
Windows Software Probe on Virtual Machines
N-Able does not support the Windows Software Probe in a virutal machine. This is due to potential problems in writing/reading to the virtual disk.
Misconfigured Status for WMI Services
If N-Able is reporting Misconfigured for WMI services (Active Directory, Exchange Services, etc.) with a similar error message to:
201 NAWMIConnection::QueryMethod: Invalid class name. Machine name: 172.17.232.10. Namespace: root\cimv2. WQL string: Select LDAPBindTime, LDAPSuccessfulBindsPersec, LDAPWritesPersec, LDAPUDPoperationsPersec, LDAPActiveThreads, LDAPClientSessions, DRAInboundObjectUpdatesRemaininginPacket, DRAPendingReplicationSynchronizations from Win32_PerfRawData_NTDS_NTDS. Error code = 0x80041010.
Probe Reports Log Analysis (Appended) Failure
For the nagent.log and the first netdisco.log files, If you click on the status details you can see that the file size is the part of the service that is failing. The failure threshold is 20KB. Since the logs are stored until they reach 5MB, and then rotated, this threshold should be changed to 6-7MB.